Positive lesson from a horrible experience
Last month my Visa debit card was hacked. It was a week of ... oh I so want to type the word but I don't swear, at least not usually. But you can insert the word that you think is coming out of my mouth. I won't go into details, but all is now resolved and I have my money back. But that is not the horrible part of the whole situation. The horrible part was the lack of communication with my banking institution. There was only one person everyone said I had to speak to, the person who pretty much never returned any of the messages I left (many of which were how to fill out their forms!). I would have to call and complain to customer service to get a return call. After 2 days of leaving messages I finally reached this person on day 3 - to find out that my fraud report hadn't even been looked at. I was stressed, and freaking out. This began at 8am on Monday and by Friday I had reached my breaking point. I was so frustrated I thought I wo...