Just a little heart attack

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Summer work

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The past 3 years I've worked at summer camps.  I'd volunteered for 3-4 years before that at Cub Scout Day Camp for a week - it's only 1 week.  But the past 3 years I was paid staff at Camp Seawood. I enjoy working at camp.  I'm outside all day without a cell phone.  It's almost Nirvana - almost because I'm surrounded by kids.  But for the most part they're all awesome. This summer I decided to not work at camp.  I did end up volunteering at Cub Scout day camp the  last week in  June.  This is Micaela's last summer before going to NHIA.  I wanted to have time to do fun things with my kids. But I usually teach fewer classes in the summer because fewer people sign up.  It's hot, people are on vacation, it's normally a slower time of the year.  I still need bring in some income to pay for the summer adventures. I was fortunate to be able to book enough private on-site classes that covered the income I would have made at sum...
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Customer service

A few weeks ago I was told in an email that I didn't know the difference between customer service provided by a service provider and customer service provided by a store clerk.  It wasn't suggested in a nice manner so it's something I've been mulling off and on for a few weeks.  I knew I would blog about it, but wanted to make sure I wasn't reacting to the tone of the email. I guess for me there really isn't a difference. As a service provider (my courses) I do my best to meet the needs of my clients.  I can't tell you how good it makes me feel to receive positive reviews on the evaluation forms I use at the end of my classes.  I also greatly appreciate anyone who provides a good service for me.  It doesn't matter to me if you are a clerk in a store, the person bagging my groceries, the customer service associate on the phone or someone I've hired to perform a job or task.  I'm quick to thank them for a good job.  If I get one of those stor...
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How long is a CPR class?

I am often asked how long a CPR class is. Typically they can run anywhere from 2 1/2 to 3 1/2 hours. It depends on the size of the class and the material covered. My classes due to run the full length of time because I like to provide a lot of hands on time and I want to make sure everyone's questions are answered. Some instructors or training sites may list their classes as only 2 hours. My guess is that they have much smaller classes or a lot more CPR equipment than I have. No matter what the length of the course. A good CPR class should have the following components: Hands on practice . Just watching a demonstration of a skill is not the same as learning it. Each participant in the class should have hands on practice time. Questions and answers . If you have a question the instructor should answer it. Keep in mind that while instructors do go through training to teach CPR, we aren't perfect and we don't know the answer to every question that could possibly be as...
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