CPRMom

This is what I typed in the 'how was your interaction with us today' box: I went online to upgrade my phone.  Somehow the phone I was looking at got put in a 'saved cart', that I am unable to access.  It asks for my email, I put in the email on our account (my husband's) and it tells me it is invalid. :(  I had to call - first call went to call center that NO ONE was on the line.  I could hear the background noise of the call center, but no person.  So I hung up and called again for customer service, who transferred me to the call center.  Maybe I'm tired, but I had a hard time understanding him.  Order placed (took forever), and then I ask... how do I access or clear this saved cart?  He transfers me.  I'm on hold with overmodualated music (you really should fix that, it's obnoxious).  So now I'm on hold, typing this and I  look at my phone and realize I've been on the phone for 40 minutes to place an order and wait for customer ...

My business phone is my cell phone. It looks like this one: Except mine has scratches and dings in it. And a pretty wacky eclectic background. I don't always answer my phone. As a business I should try to answer it every time it rings. If you're in business and reading this you're thinking.... "she's wacked going to lose business.... why doesn't she answer her phone?". But sometimes I'm not in a good spot to answer my phone. I could be in the car driving (a not-so-secret secret: I have 4 kids, I do a lot of driving in the afternoons & evening shuttling my kids to their various activities) . I can't look up information about an upcoming class, take a course registration, or take information if I'm driving. I could be in a class. I can't talk on the phone if I'm teaching. I could be at home. I do answer the phone when I'm home, but I don't always have it in my hand or pocket. If I'm in my basement...

I have a part time job at a dispatch center. As a part-time dispatcher with 4 kids, a husband with an odd work schedule and my own small business, I don’t work all that frequently. So when I answer the phone not everyone knows who I am and vice versa, I can’t recognize everyone’s voice. And since we dispatch for over 20 towns there is no way I could know everyone anyway. So I have this interesting non-emergency phone call the other day, it goes like this: Me: I say the name of the agency and my last name Caller: “Who is this?” Me: I say the name of the agency again, and then “how can I help you?” Caller: says the name of their ambulance service and asks for some info Me: “Hold on while I look that up” Caller: then begins talking to someone else in the room, WHILE HOLDING THE PHONE IN FRONT OF HER MOUTH, “I don’t know who this is, I don’t recognize her name” Me: “Hi, Are you talking to me? I’m still here” Caller: “I’m not talking to you” So I ignore her, but quite frankly if you’re...